First Impression is the Last Impression

Today morning when I connected my phone to my computer I received a notification from Nokia Suite that software updates are available for my phone. Without any delay I started upgrading my phone’s operating system from Symbian Anna to Nokia Belle.

The Upgrade process was divided in four parts:

1. Downloading Installation Files
2. Backup of the Phone Data
3. Installation
4. Restore of the Phone Data

 Downloading Installation Files: The download process started without any delay. Total installation file size was 266MB. It is not contextual here but after looking at the installation file size first thing which came in my mind that Installation file size for Win 98 was lesser than this but that was past. Now memory is much cheaper comparatively. Anyway, everything went well and Nokia Belle installation files are downloaded successfully. Now, it was the time for backup.

 Backup of the Phone Data: The Installation process backs up all the data available in phone memory into mass memory. The Backup of phone data is started successfully but couldn’t finish it properly. Installer displayed the message that it would restart the phone and requested not to touch the phone during this process. I pressed the OK button. Phone restarting begun but never ended. Basically, I was waiting for notification message on my computer screen but installer program never responded back. After waiting for 15 minutes I checked my phone and it was ON. I unplugged my phone and plugged it once again.

 The same process started once again.

Downloading Installation Files:  As installation files were already downloaded so this step was skipped by the system.

Backup of the Phone Data:  The Backup process was started. Once the backup is completed for an entity, it is ticked by the installer to show that the entire data backup is done for that entity. In this way Installer program has taken back up of Calendars, Messages, Logs and Dictionary etc. successfully but in the end it has displayed the error that there is some problem with messages back up. The installer gave the same notification message which was given earlier that it would restart the phone and requested not to touch the phone during this process.

 As I have experienced the same thing earlier so I was sure that after restarting the whole process would start once again because of the error shown by the installer program, but I was wrong.

Installation: The phone restarted but instead of taking back up the installation process was started. Two things which were surprising for me during installation were:

• Selection of Language
• Enter the Security Code

As per the notification message I should not respond even if phone asks this information so I didn’t give the input.

The installation process was finished successfully.

Restore:  Once new OS is installed, the restoring of backup data is started. Once it is completed, I got the notification message on my computer screen.

The Job was done.

Issue during and after the Installation process:

• I lost all my messages in my phone. The installer program never given me a chance to take the backup of the messages when it was unsuccessful. It has started the installation process immediately. 
•  It’s not a big issue but still I was wondering why I got language selection dropdown. Isn’t it was obvious from my previous installation that I use English as my language. Moreover there was no other language in the list to select.
• Now this was really ridiculous. I have used phone unlocking code for few days but I have removed it later and before installation there was no unlocking code was required. But after installation I had to enter the security code. What If I would have forget my unlocking code which I used last time few months back. 
•  I have lost the creation dates of notes and that was really important for me. Now it displays the time when the files were restored.  I am wondering why these file properties are not considered while taking the back. 
•  There are three installation folders of Nokia Belle is created in mass memory which are duplicates of each other. Why three folder?

I didn’t go through all the changes yet but I am sure that I will find more issues due to this upgrade when I will use other functionality of my phone.  

Now the question is why there are so many issues with the installer program. It clearly shows that installation testing was not done properly. There are many challenges with Mobile Application Testing  including the diversity of the devices but Nokia should have make sure that upgrade is happening properly on their devices. Moreover, they have released the Nokia Belle update for only six devices till now so it was possible to do the proper installation testing on such a small number of devices. But…

Generally people say – First Impression is the last Impression. Installation of the application is first activity so it should be smooth and flawless for better user experience.

How popular websites irritate their clients?

To make a product successful, promotion of the product is always needed. Good Promotion of a bad product can also make the product successful. But sometimes bad promotion strategy can also irritate the users which ultimately puts negative impact on success of the product.

Recently I was checking my mails on yahoo.com when a green box started to appear on the top of the page. It was about access the Yahoo! Toolbar from more than one location.

First, I don't have Yahoo! Toolbar on my system, so this message should not display to me.

Also, I don’t want to install the Toolbar but there was no way to do so. There were only two options:

          • Either I add the toolbar with my Yahoo! ID

          • Or Save it to the computer

When I clicked the cross on the upper corner, the box is closed but appeared again after few second. I tried many times but the green box opens every time. Remember, last time when I wanted to install yahoo messenger on my system, it always failed :) and now when I don’t want to add the Toolbar, they were forcing me to add it.

Anyway I clicked on the ‘Learn more’ given in the box to learn how to close this box. See what I found:

Interestingly I was using Firefox and it was suggesting me how to get rid off from this box on Internet Explorer. What the purpose of user manual if user can’t find appropriate help?

At last, I decided to logout from my yahoo account rather than trying to close that irritating green box.

Any Comments?

Emotional Bug

How do you feel when someone laughs on you while you are installing an application and unsuccessful every time?

You will get irritated by this, right.

Either developers at yahoo don’t think so or they have missed an emotional bug. You might be surprising with the term Emotional bug. Actually I have coined the term Emotional bug.

The bugs which can hurt the feelings of a user can be called as Emotional Bug.

Let me display you an example which I found. I was trying to install the yahoo messenger but due to some technical issues, I was unable to install it successfully. On completing the installation process, I got the following message.

Did you notice the image of emoticon on the message box? It’s a smiling emoticon for unsuccessful installation. It seems they are happy about the unsuccessful installation.

This might not be an issue for many of you. Most of you may think this is just an image but “Images are more expressive than words.” What say?